Apply Now: Reservations Agent Job in Arusha, Tanzania

Reservations Agent at Regional Air Services Tanzania
Location: Arusha, Tanzania
Job Type: Full-time
Application Deadline: March 8, 2025

Regional Air Services Tanzania, a reputable and trusted regional airline in Tanzania, is seeking a skilled Reservations Agent to enhance its customer service team. If you are passionate about aviation, customer care, and travel, this is the perfect opportunity to contribute to a dynamic and fast-paced airline environment.

Job Overview:
As a Reservations Agent, you will play a crucial role in providing exceptional service to passengers by handling reservations, managing bookings, and addressing inquiries. Your ability to deliver a seamless reservation experience will directly impact customer satisfaction and the company’s overall reputation.

Key Responsibilities:

• Handle telephone reservations and ticket sales efficiently.
• Assist walk-in clients with their bookings and provide tickets as needed.
• Offer flight schedules and timely updates on any schedule changes.
• Ensure precise booking details, including passenger names, dates, and special requests.
• Collaborate with operations to manage last-minute changes to flight manifests.
• Respond to email inquiries regarding reservations and customer concerns.
• Provide guidance on fares, promotions, hotel bookings, and required travel documentation for cross-border journeys.
• Process payments for tickets, parcels, excess baggage, and other services.

Desired Qualifications & Skills:

• Education: A degree in Travel & Tourism, Hospitality Management, Business Administration, or a related field.
• Experience: At least 1–2 years in the airline reservations, travel, or hospitality industry.
• Technical Skills: Familiarity with airline reservation systems such as Amadeus, Sabre, or Galileo, along with proficiency in MS Office.
• Customer Service: Excellent communication, problem-solving, and interpersonal abilities.
• Attention to Detail: Strong accuracy in data entry and handling of reservations.
• Flexibility: Willingness to work shifts, including weekends and holidays as needed.

Why You Should Apply:

• Become part of a reputable and fast-growing airline industry.
• Join a team committed to delivering outstanding customer service.
• Access opportunities for career advancement and professional development.

How to Apply:
Submit your CV and a short cover letter to careers@regional.co.tz by March 8, 2025.