Challenges Facing People with Disabilities in Accessing Services

People with Disabilities Report Discrimination in Social Services
February 28, 2025

During a one-day reproductive health training for members of the Disabled People's Federation (Shivyawata) in Kibaha District, Coast Region, concerns regarding the lack of sign language interpreters in public service sectors were raised. Members of the disabled community have expressed their frustrations over receiving services that do not meet their expectations due to communication barriers in various social service settings.

The event, which took place today, highlighted how people with disabilities face severe challenges in accessing services, particularly in health, education, and other public and private institutions. These challenges often lead to marginalization, discrimination, and a lack of trust in society.

Challenges Faced by People with Disabilities
The difficulties of people with disabilities were vividly shared during the training, with examples including a deaf person recounting experiences of receiving mismatched medical tests in hospitals due to the absence of sign language professionals.

Jabiri China, the Chairman of Shivyawata in Kibaha District, recounted an instance at a hospital, highlighting how patients with hearing impairments struggle to communicate with health professionals who lack knowledge of sign language. This miscommunication can result in patients leaving the hospital without proper treatment.

"Today, a person with hearing impairments seeking medical care faces major challenges. You find that healthcare workers do not know sign language, and communication becomes a significant barrier. Sometimes, patients leave without receiving any treatment," said China.

Advocating for Change
China emphasized the importance of introducing sign language education in schools, from primary to secondary levels. He believes that this initiative will better prepare the younger generation to understand sign language, ultimately enhancing accessibility for people with disabilities throughout their lives.

"Even before the curriculum starts, it is crucial for the government to deploy sign language experts in all public service areas, including hospitals, TRA (Tanzania Revenue Authority), and Tanesco (Tanzania Electric Supply Company), as well as in courts. This will ensure that people with hearing impairments receive the services they deserve," added China.

Social Discrimination and Stigmatization
Violeth Sarali shared her personal experience of social stigma. She recounted a painful incident from two years ago when she was publicly humiliated at a hospital. "I went to a hospital, and they said, 'Do men not have compassion that they would impregnate people with disabilities?'" Sarali said. This kind of discrimination reveals how society often views people with disabilities as unworthy of relationships or parenthood. Sarali advocates for combating this perception to create equal opportunities for people with disabilities.

Sudi Mohamedi, a member of the Political Committee of the Coast Region, emphasized the need for solidarity with people with disabilities. "We are all potential people with disabilities. It is important that we work together to combat discrimination," he remarked.

Government's Response
Catherine Njau, the Officer in Charge of Kiponzelo District, speaking on behalf of the Kibaha District Commissioner, assured the disabled community that the government is committed to addressing their challenges progressively. "I will take your concerns to the relevant authorities. I am confident that actions will be taken," she said.