Job Summary

The Controller for Trust Operations and Account Management holds a pivotal position within MobileMoney LTD’s Finance department, overseeing financial aspects related to trust operations and account management. This role involves managing trust accounts, implementing financial controls, and ensuring regulatory compliance to safeguard customer assets and maintain financial transaction integrity. Reporting to the Trust Operations Manager, the Controller plays a critical role in driving operational excellence, optimizing financial performance, and fostering trust and confidence among stakeholders in a dynamic mobile money environment.

Job Context

• Evolution and highly competitive Fintech Industry.
• Multi-regulated and multifaceted stakeholder management.
• Prioritization of Environmental, Social, and Governance (ESG) considerations.
• Partnership-centric business practices.
• Increasing demand for Fintech/digital experiences to meet customer expectations.
• Performance-driven environment with adherence to global and MTN Group Fintech standards.
• Active media engagement and brand reputation management.
• Exploration of non-traditional revenue streams requiring complex interpretation and structuring.
• Agile ways of working to adapt to market dynamics.
• Management of contract employees.
• Performance driven environment

Job Role

• Timely and Accurate generation of electronic money (e-cash) to Vendors, Agents, Merchants, Partners, Banks, etc.
• Build and maintain relationships with external stakeholders, including customers, regulators, and auditors, to ensure transparency and trust in financial operations.
• Provide insights and recommendations to the Trust Operations Manager based on analysis of financial data and trends.
• Prepare and analyse financial reports and performance metrics related to trust operations and account management.
• Preparation of timely and accurate MoMo Interest Pay Out Schedules
• Ensure accurate and timely preparation of MoMo Float Exposure Monitor & Analysis Schedules.
• Ensure timely and accurate movements/transfers of e-cash between accounts for partners, merchants, Agents, etc. (Intra & Inter Accounts).
• Conduct regular reviews and audits of trust operations to identify areas for improvement and strengthen internal controls.
• Coordinate Audit Confirmation for External Auditors on Trust Accounts.
• Coordinate timely and accurate confirmation of Account Balances for Banks, Service Providers, Merchants, etc.
• Ensure accurate calculations of interests on Mobile Money Floats with Partner Banks.
• Monitor Mobile Money Interest Accounts to ensure Partner Bank compliance with agreed timelines for Interest Credits.
• Prepare and capture journals for E-Cash & Revenue Liquidations and liaise with responsible teams for booking on ORACLE.
• Prepare month end reports on Trust Accounts.
• Ensure Dormant Accounts Movements/Investments & Reporting are performed timely and accurately.
• Prepare forecasts for Float /Trust operations.
• Coordinate Partner Bank Risk Assessment information requests for timely reporting.
• Complete or rollback Customer pending transactions/payments on ECW initiated by the Finance support team per process.
• Timely escalate system (ECW & Daas) challenges with IT and Operation teams for quick resolutions.
• Prepare reports periodically according to reporting deadlines.
• Participate in the implementation of controls to mitigate risks and prevent financial losses or errors.
• Implement effective Documents Management.
• Undertake other related duties that are assigned by Line Manager from time to time.

Education

• Minimum of a degree in Accounting, Finance, Business Administration, or a related field.
• MBA or advanced degree preferred.
• Professional certification would be an added advantage.

Experience

• Minimum of 3 years of experience in a similar role with a focus on trust operations and account management.
• Experience in Fintech, banking or Telecom is preferred.
• Experience working in a global/multinational enterprise with a good understanding in emerging markets is preferred.

Competencies

Professional/Technical Competencies:

• Bank operations insight, fraud detection and control, internal audit practice,
• Data Mining and analysis,
• Business risk management,
• Information system management,
• Strong analytical background.
• System management
• Digital Financial Systems

Must live the MTN Values of

• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion

Must exhibit the MTN Vital Behaviors of

• Complete Candor, Complete Accountability, Active Collaboration & Get it done.

Method of Application

• Qualified applicants should indicate Vacancy Ref no: MML- CONTO2544 as the email subject and ensure that CVs are saved in applicants’ names. Applications without the subject and CVs saved in their names will automatically be disqualified.
• Interested and qualified applicants should send their Curriculum Vitae by 6th October 2025 to: mmlrecruitment.gh@mtn.com
• Only shortlisted applicants will be contacted.