Manager, Transactional Banking

• Job TypeFull Time
• QualificationBA/BSc/HND , MBA/MSc/MA
• Experience7 years
• LocationNairobi
• Job FieldBanking 

Position Purpose:

Grow business revenue by identifying specific opportunities for offering cash management solutions covering collections, e-payments and liquidity management products to customers in partnership with relationship management teams and banking services.

Own assigned products, manage them and the delivery of end-to-end allocated product objective including reporting financial and non-financial performance, enhancement of the products capabilities, future product strategies and oversight of risk and governance, implementation of the balance sheet strategy.

Grow new to bank revenue and improve product/market penetration over the assigned portfolio of clients. To strengthen relationships with clients by positioning extraordinary value-added products to their businesses based on their cash management solutions needs around collections, e-payments and liquidity management.

Key Responsibilities:

• Increase market penetration and share of wallet for identified clients to complete working capital cycle for own portfolio of clients and ensure information is updated regularly and knowledge is applied in targeted sales activities.
• Partner with relationship teams in account planning for identified accounts and ensure account plans contain appropriate information on wallet opportunities and strategy for solutions.
• Identify opportunities for new/incremental business with bank clients and work with the relevant stakeholders to turn these opportunities into revenue for the bank.
• Reviewing cash management revenue lines movement and raising any income leakage noted with finance teams.
• Drive digitization to clients in the assigned portfolio.
• Manage CASA liquidity management through Cash management solutions offered.
• Understand the client’s ecosystem in terms of cash management, to create opportunities with their anchors-buyers-suppliers to benefit from the business chain.
• Create and own a cash pipeline from initiation to revenue realization. Own client RFP piece in relation to cash management.
• Ensure overall attainment of all your cash management sales targets in portfolio measured by closed deals. Ensure fees are collected accurately.
• Oversee prospect qualification, customer calls/negotiation, solution presentations and solution-based proposals and implementation.
• Consistently promote the bank’s channels and product capabilities.
• Frequently review client’s satisfaction with solutions provided within the quarter as an after-sales service check to strengthen relationship and contentment.
• Own follow-up with implementation team for all customers who need integration and/or training-based solutions in the best interest of the customer and the bank.
• Maintain a detailed and up-to-date knowledge of the bank’s comprehensive integrated channels capabilities and their application to client needs and use this knowledge in structuring solutions.
• Establish a strategy that drives customer-centric view into Transaction banking with activities including but not limited to focus groups, customer surveys and voice of the customer.
• Identify and mitigate operational, regulatory and business conduct risks relating to cash management.
• Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML/CFT policies & procedures.

Qualifications:

• A bachelor’s degree in business administration, finance, economics or any other business-related degree.
• Master’s degree in business is an added advantage.
• At least 7 years' experience in banking.
• More than 5 years in cash management products covering e-payments, collections and liquidity management.
• Proven knowledge of all Transaction Banking products

Key Skills, Knowledge, Experience and Behavioral Competencies

• People Management skills.
• Entrepreneurial skills.
• Leadership skills.
• Team player.
• Demonstrate strong interpersonal, communication and presentation skills.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
• Project Management Skills.

Product Lead, Ecosystem Partnerships

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience8 years
• LocationNairobi
• Job FieldProject Management 

Job Purpose:

• The Product Lead - Ecosystem Partnerships is responsible for designing, developing, and scaling ecosystem-driven financial and non-financial products while building and managing strategic partnerships that drive customer value, partner engagement, and sustainable business growth. The role ensures the bank positions itself as a trusted platform across key ecosystems (e.g., agriculture, health, education, MSMEs, fintechs, and digital platforms), while also advancing financial inclusion and deepening market relevance.
• This role is a market-facing function responsible for product vision, product strategy, and product design of the products across all ecosystem partnerships in all markets. The role-holder will ensure the delivery and monetization of the partnerships and products based on agreed ROI as per business cases. The role will oversee every element of the product from its conceptualization to its launch and postlaunch performance and customer experience.
• The role holder should be entrepreneurial and open to innovative ideas and able to draw and build on consultative inputs from other I&M stakeholders where needed. The role will interface closely with the delivery teams and will play a critical role in supporting the delivery of the business plans.

Key Responsibilities:

Financial:

• Develop and implement the ecosystem product roadmap aligned to the bank’s growth strategy.
• Manage the full product lifecycle: ideation, business case development, testing, launch, and scaling.
• Leverage customer insights and market intelligence to identify innovation opportunities.
• Identify, onboard, and manage strategic ecosystem partners (fintechs, agritechs, telcos, edtechs, regulators, development agencies, and corporates).
• Build strong, mutually beneficial relationships and maintain partner satisfaction and retention.
• Negotiate and structure win-win commercial agreements, ensuring clear value exchange.
• Serve as the primary relationship manager for key ecosystem partners, coordinating joint initiatives and performance reviews.
• Champion co-creation of solutions with ecosystem partners that combine financial and non-financial services.
• Track adoption, profitability, and impact of ecosystem products and partnerships.
• Deliver on KPIs including customer acquisition, revenue, transaction volumes, and ecosystem penetration.
• Ensure compliance with regulatory requirements and effective risk management.

Customer:

• Build both internal and external stakeholder relationships to position the bank as a collaborative, innovative financial services partner.
• Continuous improvement of product customer experience, through feedback analysis, complains review and closure, competition analysis.
• Communicating with partner companies on behalf of the organization to ensure that all parties are satisfied with the status of product performance.
• Establishing effective communication channels with partners to foster productive working relationships.
• Monitor industry developments and to stay up to date with developments in the financial services industry and related industries, such as fintech and technology, to identify emerging partnership opportunities.

Internal Processes:

• Establish frameworks for governance, monitoring, and reporting on ecosystem collaborations.
• Support the integration of partners’ platforms, APIs, and services into the bank’s offerings.
• Uphold operational excellence across all products in line with group policies.
• Play a leading role in evaluating market trends and competition strategies to develop recommendations on product pricing and positioning.
• Assure effective governance of the unit’s practices in line with the Group policies and service standards.
• Monitor operational excellence to meet the Audit and Enterprise risk framework of the Group.
• Collaborate with internal stakeholders such as product teams, marketing, legal, and compliance, to ensure that partnerships are aligned with the bank’s overall strategy and that all requirements are met.
• Regular reporting of product performance with clear insights and action plans.

Enablers:

• Ensure unit functions are executed in the most efficient way possible, leading to the overall efficiency of the team and meeting product and business goals.
• Foster continuous learning and job enrichment for high performance.
• Continuous demonstration of innovation using data to identify and develop high growth strategic partnerships.
• Collaborate with Technology, Digital Banking, Operations, Legal, Risk, and Marketing teams for seamless delivery.
• Influence and inspire internal teams to prioritize partnership-driven growth.

Academic Qualifications:

Bachelor’s Degree in a business field.

Professional Qualifications / Membership to professional bodies/ Publication:

• Relevant professional qualifications.
• Member of a relevant professional body.

Work Experience Required:

• Over Eight (8) years’ relevant experience with over four (3) years within leadership in a similar role.
• Has led successful business and product development projects and/or initiatives.
• Has worked with EXCO in reporting and managing deliverables.
• Understand the tech enabled business industry and its intersection with the banking industry.

Competencies:

• Experience in Fintech, Payments, Lending and Cards.
• Executive disposition and demonstrate high levels of integrity.
• Strategic and innovative with the ability to sell the vision of the Bank.
• Business/Financial acumen, business savvy and innovative.
• Ability to develop long-term integrated and cross-functional operational plans.
• Strong leadership skills.
• Good negotiation skills.
• Strong commercial acumen.

Associate - Digital Channel Systems

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience1 year
• LocationNairobi
• Job FieldICT / Computer 

Brief Description

• Provide Level 1/2 (L1/L2) Technical & Functional Support of Channel Applications and systems. Ensure the proper closure and resolution of issues, which includes accurate call logging, escalation, and follow-up to completion within the defined Service Level Agreements (SLAs). Make recommendations for procedural modifications or improvements to enhance business operations.

Key Roles

• Ensure 24x7 operations for channels.
• Provide L1/L2 support on channel products.
• Monitor all channels for availability and performance, taking corrective actions to ensure system/application availability.
• Resolve channel issues and pain points while coordinating with team members and respective vendors.
• Adhere to the bank’s policies and procedures in managing and supporting channels and related banking applications.
• Conduct housekeeping tasks, including user creation and management, resolving user issues on service desk portals, and providing data to business users.
• Proactively monitor channel applications and systems for stability.
• Ensure up time of services offered through banking channels as per SLA.
• Proactively monitor channel applications and systems for stability.
• Test patches within specified SLA time frames.
• Resolve issues raised by business users within specified SLA time frames, ensuring proper communication with relevant stakeholders.

Technical Skills

• Good understanding of ISO 8583.
• Proficiency in UNIX/Linux/MS Windows Server.
• Knowledge of programming languages (Java, C++, .NET, JavaScript, XML).
• Knowledge of cloud-based technologies is an added advantage.
• Experience with Oracle, SQL, MySQL, PL-SQL.
• Familiarity with web technologies (J2EE, IIS, Apache).

Education and Experience

• A bachelor’s degree in computer science, Information Technology or a related field.
• A minimum of 1 year of experience in supporting/ managing channel systems in a banking environment
• Exposure to application support models and emerging technologies across diverse platforms.
• Good understanding of banking applications, services, standards, and best practices.

Knowledge, Skills and Abilities

• Excellent oral and written communication skills.
• Strong analytical, troubleshooting, and problem-solving skills.
• Up-to-date with channel system information, changes, and updates.
• Effective customer and team interaction and handling skills.
• Flexibility to work in a 24x7 environment and adaptable to various work demands.
• Motivated and willing to learn about other systems within the digital channels space.
• Understanding of technologies and best practices is an added advantage.

Senior Associate - Digital Channel Systems

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience3 years
• LocationNairobi
• Job FieldICT / Computer 

Brief Description

Provide Level 2/3 (L2/L3) Technical & Functional Support of Channel Applications and systems. Ensure proper closure & resolution of issues, which includes accurate call logging, escalation, and follow-up to completion within the defined Service Level Agreements (SLAs). Make recommendations for procedural modifications or improvements to enhance business operations.  

Key Roles

• Ensure 24x7 operations for channels and provide L2/L3 support on channel products.
• Administer channel systems, including troubleshooting, installation, user access management, configurations, script corrections, and vendor coordination.
• Escalate unresolved issues with vendors and follow up as needed.
• Monitor channels for availability and performance, taking corrective actions to ensure system/application availability.
• Resolve channel issues and pain points in coordination with team members and vendors.
• Participate in new product rollouts, testing, documentation, and operational improvement projects while complying with the Change Management process for banking systems.
• Maintain and update technical documentation for assigned channel systems.
• Adhere to the Bank’s policies and procedures in managing and supporting banking applications.
• Support ICT enterprise-wide BCM and DR drills from a channel perspective.
• Resolve user issues on service desk portals and provide applicable data to business users.
• Spearhead automation of repetitive tasks.
• Ensure uptime of services offered through banking channels as per SLA, proactive monitoring of services and transactions, timely resolution of issues related to bugs and fixes with vendors, and effective communication with stakeholders.
• Work closely with customer-facing teams to understand customer pain points and assist with resolutions.

Technical Skills 

• Good understanding of ISO 8583.
• Proficiency in UNIX/Linux/MS Windows Server.
• Knowledge of programming languages (Java, C++, .NET, JavaScript, XML).
• Knowledge of cloud-based technologies is an added advantage.
• Experience with Oracle, SQL, MySQL, PL-SQL.
• Familiarity with web technologies (J2EE, IIS, Apache).

Education and Experience 

• A bachelor’s degree in computer science, Information Technology or a related field.
• A minimum of 3 years of experience in supporting/ managing channel systems in a banking environment.
• Exposure to application support models and emerging technologies across diverse platforms.
• Good understanding of banking applications, services, standards, and best practices.

Knowledge, Skills and Abilities

• Excellent oral and written communication skills.
• Strong analytical, troubleshooting, and problem-solving skills.
• Up-to-date with channel system information, changes, and updates.
• Effective customer and team interaction and handling skills.
• Flexibility to work in a 24x7 environment and adaptable to various work demands.
• Motivated and willing to learn about other systems within the digital channels space.
• Understanding of technologies and best practices is an added advantage.

Senior Associate - ESB Integrations

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience4 years
• LocationNairobi
• Job FieldICT / Computer 

Brief Description

Provide Technical & Functional Support of Channel Applications, ESB, API Services and Payment Gateway. Ensure proper closure & resolution of issues (Which entails proper call logging, escalation & follow through to completion) on these systems within the defined Service Level Agreements. Make recommendations for procedure modifications or improvements that would aid in the flow of business operations.

Key Roles:

• Provide comprehensive support across all digital channels for Group entities.
• Administer ESB systems, including troubleshooting, installation, user access management, configurations, script corrections, escalations, and coordination with vendors. Additionally, escalate and follow up on unresolved issues with respective vendors.
• Monitor channel availability and performance, taking corrective actions and resolving issues as necessary.
• Prepare related reports on the aforementioned activities, highlighting observations and recommending corrective actions.
• Implement required parameter changes, configurations, and patch deployments based on the approved Change/Configuration Management process.
• Maintain and update technical documentation for assigned channel systems.
• Participate in SIT and UAT exercises as required.
• Adhere to the Bank’s policies and procedures in managing and supporting banking applications.
• Coordinate with vendors to carry out preventive maintenance activities for enterprise systems, ensuring compliance with SLA terms.
• Collate and ensure the completeness of Job Cards during vendor support work.
• Support ICT enterprise-wide BCM and DR drills from a channel perspective.
• Ensure the uptime of services offered through banking channels as per SLA.

Technical Skills

• Proficient in Oracle, SQL, PL-SQL, Java, C++, C#, .NET
• Hands-on experience with ESB systems
• Knowledgeable in Alternate Banking Channels Systems (Technical & Functional)
• Familiar with UNIX/Linux/MS Windows Server (REST, SOAP)
• Skilled in programming languages: Java, C++, C#, .NET, JavaScript, PL-SQL, XML, JSON
• Experience with Oracle, SQL databases
• Proficient in web technologies: J2EE, IIS, Apache, AWS
• Knowledge of cloud-based technologies is an added advantage

Education, Training and Experience

• Bachelor’s degree in computer science, Information Technology, or a related field
• Minimum of 4 years of experience in managing and supporting Channels Systems in a banking environment
• Exposure to application support models and emerging technologies across diverse platforms
• Good understanding of banking applications, services, standards, and best practices

Knowledge, Skills and Abilities

• Excellent oral and written communication skills, including documentation
• Stay current with system information, changes, and updates
• Adaptable to various work demands
• Customer handling capabilities
• Ability to work under pressure and multitask
• Flexibility to work in a 24x7 environment
• Analytical, troubleshooting, and problem-solving skills
• Knowledge of banking processes, technologies, and best practices (added advantage)

Assistant Manager, Branding and Marketing

• Job TypeFull Time
• QualificationBA/BSc/HND , Diploma
• Experience5 years
• LocationNairobi
• Job FieldMedia / Advertising / Branding 

Job Purpose:

• The role holder assists in the development of Corporate Brand Image & Brand Visibility initiatives, Go-to-Market Strategies, Product and Segment Positioning Campaigns, and Reputation Management through Public Relations, Advertising, Events and Sponsorships Management and Branding targeted at colleagues, prospective and existing customers, investors, community, media to create corporate brand awareness, build brand equity and drive product consideration & usage.

Key Responsibilities:

• Develop and execute Go to Market strategies and Campaigns in collaboration with Agency and Manager.
• Plan, execute, and manage on-ground events and activations, including vendor coordination.
• Develop and execute internal marketing campaigns across the departments and branch network.
• Monitor bank exposure on contracted media, ensuring maximum coverage and timely reports.
• Conduct branch quality audits to ensure branding consistency and quality.
• Coordinate media buying, ad placement, and monitor campaign execution.
• Supervise design and production of marketing materials.
• Oversee event and sponsorship branding activities.
• Coordinate with Procurement for quotes, LPOs, and branded gifts.
• Provide branding support to Group Subsidiaries as needed. 

Academic Qualifications:

• Bachelor’s degree in marketing, Business, or related field
• Digital Marketing qualifications preferred

Professional Qualifications / Membership to professional bodies/ Publication:

• Diploma in Marketing. 
• CIM.
• CIPR.

Work Experience Required:

• Over three (5) years’ relevant experience in a similar sized organization.

Competencies:

• Planning & Organizational skills.
• Analytical skills and attention to detail.
• Strong oral and written communication skills.
• Interpersonal skills to manage stakeholders at all levels. 
• Ethics and integrity.
• Excellent judgment and analytical abilities and impeccable integrity.
• Strong commercial awareness and an ability to connect to business goals.
• Strong Media buying and planning. 
• Digital marketing expertise.
• Execution Agility.

Senior Associate, Brand and Product Marketing

• Job TypeFull Time
• QualificationBA/BSc/HND , Diploma
• Experience3 years
• LocationNairobi
• Job FieldMedia / Advertising / Branding 

Job Purpose:

• The role holder assists in the development and execution of brand and marketing campaigns, initiatives and experiences, activations, product and segment positioning campaigns through media advertising, digital marketing, events and sponsorships management as well as branding; targeted at colleagues, prospective and existing customers, community, other external stakeholders to create corporate brand awareness, build brand equity and drive product consideration & usage.

Key Responsibilities:

• Support in development and execution of Go to Market plans and Campaigns in collaboration with Agency and Manager.
• Plan, execute, and manage on-ground events and activations, including vendor coordination.
• Coordinate internal marketing campaigns across the departments and branch network.
• Support in media management, buying, ad placement, and campaign execution.
• Review marketing collateral from agencies.
• Oversee design and production of marketing materials working with approved vendors.
• Provide support to Group subsidiaries regarding branding guidelines for marketing materials.
• Maintain promotional material and banner stocks and prepare monthly Marketing Expenditure Reports. 

Academic Qualifications:

• Bachelor’s degree in marketing, Business, or related field.
• Digital marketing qualifications preferred.

Professional Qualifications / Membership to professional bodies/ Publication: 

• Diploma in Marketing.
• CIM.

Work Experience Required:

• Over three years relevant experience in a similar sized organization.

Competencies:

• Planning & Organizational skills.
• Analytical skills and attention to detail.
• Strong oral and written communication skills.
• Interpersonal skills to manage stakeholders at all levels. 
• Ethics and integrity.
• Excellent judgment and analytical abilities and impeccable integrity.
• Strong commercial awareness and an ability to connect to business goals.
• Marketing and Digital Skills.
• Execution Agility.

Senior Associate, Digital Marketing & Creative

• Job TypeFull Time
• QualificationBA/BSc/HND
• Experience3 years
• LocationNairobi
• Job FieldMedia / Advertising / Branding 

Job Purpose:

• The role holder is responsible for executing digital marketing campaigns and developing creative designs that meet brand guidelines and can be adopted on multiple digital platforms and channels - including the website, intranet, email, social media.

Key Responsibilities:

• Design and develop creatives for own digital assets as well as digital marketing campaigns e.g., images, GIFs and videos ensuring the intended creative and messaging resonates with the target audience. 
• Design marketing collaterals and communication materials such as brochures, flyers, monthly newsletters, banners, forms and presentations as needed by various departments and stakeholders ensuring they align with technical and brand standards. 
• Write monthly blog articles on specific topics that resonates with the organizations audience which aids meeting the banks SEO objectives by use of strategic set of keywords and redirecting backlinks through social media content. 
• Design and develop various marketing communications materials targeting internal stakeholders or customers 
• Cover bank’s internal and external events (Photography/videography), as well as engaging different departments and stakeholders to shoot video interviews as needed to support various bank related initiatives. 
• Support in development of 360-degree marketing plans for digital campaigns as well rollout plans by coming up with appropriate audience, channels, campaign calendar and budgets. 
• Use various analytics tools to mine and create report that covers banks digital customer service performance. 
• Monitor adverse comments, customer complaints and channeling them to the responsible departments for swift action. 
• Develop content calendar for social media as well as maintain social media presence and online customer engagement to increase audience interaction and growth on the bank’s social media channels.  

Academic Qualifications:

• Bachelor’s degree in marketing, Business or related field.
• Graphic design.

Professional Qualifications / Membership to professional bodies/ Publication: 

• Graphic Design.
• Diploma in Marketing and Experience in Digital Marketing.
• Film Production an added advantage.

Work Experience Required:

• At least (3) years’ relevant experience in a similar role. 

Competencies:

• Planning & Organizational skills.
• Analytical skills and attention to detail.
• Strong oral and written communication skills.
• Collaboration.
• Interpersonal skills to manage stakeholders at all levels. 
• Digital marketing expert.
• Knowledge of SEO, SEM, Programmatic Ad-buying, analytics, design thinking UX/UI.

Method of Application

Use the link(s) below to apply on company website.

• Manager, Transactional Banking
• Product Lead, Ecosystem Partnerships
• Associate - Digital Channel Systems
• Senior Associate - Digital Channel Systems
• Senior Associate - ESB Integrations
• Assistant Manager, Branding and Marketing
• Senior Associate, Brand and Product Marketing
• Senior Associate, Digital Marketing & Creative