Basic Profile

Name: Jamii Telecommunications Limited (JTL)

Brand: Operates under the “Faiba” brand for consumer and mobile services

Type: Privately owned Kenyan company

Founded: 20 April 2004

Headquarters: Jamii Towers, Hospital Road, Upper Hill, Nairobi

Vision, Mission & Values

Vision: To be a market leader in providing innovative communication and digital services

Mission: Connecting Kenya for increased productivity and sustainable growth

Values: Customer focus (“The Customer is always King”), teamwork, performance-driven execution, excellence, ethics, and integrity

Licensing & Regulatory

Licensed under Kenya’s Unified Licensing Framework

Holds multiple licenses as a Network Facilities Provider (Tier 2), International Systems & Services Provider, Application Service Provider, and Content Service Provider

Services & Capabilities
Category What they offer
Fixed broadband / Fiber Faiba Fiber services for homes and businesses, including Fiber-to-the-Home (FTTH)
Mobile / Wireless Faiba Mobile, a 4G LTE-only network, including VoLTE services
Carrier / Wholesale Internet backbone, backhaul for other operators, international gateway, colocation services
Satellite & Broadcast VSAT, satellite backbone, teleport/earth station, signal distribution
National & Metro Fibre Networks Nationwide and metropolitan fibre infrastructure linking major towns and connecting to undersea cables
Innovations & Firsts

First to deploy a 700 MHz mobile network in Kenya

First to launch VoLTE in Kenya

Pioneered fibre-optic infrastructure and FTTH services in commercial and residential sectors

Offers free on-net voice calls for life

Market Position & Strategy

Competes directly with larger incumbents like Safaricom, Airtel, and Telkom by offering affordable, high-speed data and broadband services

Focuses on fibre rollout, 4G LTE mobile expansion, and leveraging its backbone and undersea cable connectivity

Licensed for content and application services, giving flexibility to expand beyond traditional connectivity

Challenges

Strong competition from larger, established telcos, particularly in mobile services and mobile money

High costs of expanding and maintaining fibre and mobile infrastructure

Regulatory requirements and logistical hurdles such as right-of-way permissions for fibre deployment