JOB PURPOSE:

To manage and maintain the Bank’s business applications ensuring optimal performance, security, and reliability. This role involves configuring, monitoring, and troubleshooting applications to support the Bank’s IT operations effectively.

Duties and Responsibilities

• • Design, implement, and manage application configurations to ensure optimal performance and security.
  • Continuously monitor application performance, identify issues, and perform troubleshooting to resolve problems.
  • Implement and maintain security measures for applications including access controls and data protection.
  • Maintain accurate documentation of application configurations, changes, and troubleshooting procedures.
  • Collaborate with vendors and service providers to ensure timely and effective support and maintenance.
  • Ensure application operations comply with internal policies, regulatory requirements, and industry standards.
  • Provide technical support for application-related issues and perform routine maintenance tasks.
  • Maintain accurate documentation of systems configurations, application configurations, changes, and troubleshooting procedures.
  • Participate in the evaluation of IT-related procurements ensuring technical requirements are met.
  • Undertake additional duties as assigned by the Team Leader, Technical Support Services from time to time.

Expected Outputs

• Individual Balanced Scorecard
• Weekly and monthly application performance reports
• Applications performance and capacity utilization reports
• Configuration and change documentation
• Security compliance reports
• Technical support logs
• Incident resolution reports
• Application changes requests and reports
• Vendor support and maintenance reports

MINIMUM PERSONAL SPECIFICATIONS

Qualifications:

• A First or Second Upper-Class degree in Computer Science, Information Security, Information Systems, Information Technology, or Engineering.
• Professional certifications in IT Service Management (ITIL), CompTIA Server+, Microsoft Certified: Azure Administrator Associate, or Microsoft Certified: Azure Solutions Architect Expert.

Work Experience:

• At least five (5) years of relevant working experience in applications and systems administration.

Age:

• 30.0 – 38.0 years of age as at close of the advert.

Competencies:

Technical Competencies

• Proficiency in Red Hat Enterprise Linux and Windows Server Operating System administration.
• Proficiency in applications configuration management and maintenance.
• Strong understanding of applications security principles and best practices.
• Experience in applications performance monitoring and troubleshooting.
• Ability to manage and configure systems and applications.
• Strong analytical and problem-solving skills.

Behavioral

• Strong communication and interpersonal skills.
• High level of integrity and accountability.
• Ability to work effectively in a team environment.
• Proactive and innovative mindset.
• Attention to detail and decision-making abilities.
• Strong analytical and problem-solving skills.