Key Responsibilities:

• Conduct field visits to customers’ homes or businesses to collect outstanding payments, utilizing tact and professionalism to address customer concerns and negotiate payment arrangements.
• Educate customers on their account status, payment options, and consequences of non- payment, ensuring clear and accurate communication.
• Update customer account information accurately and promptly in the system, documenting all collection activities and interactions.
• Identify and prioritize delinquent accounts, developing action plans to recover outstanding balances in a timely manner.
• Collaborate with other departments, such as credit analysis and customer service, to address root causes of delinquency and prevent future occurrences.
• Handle customer inquiries and complaints related to billing, payments, and account discrepancies, resolving issues promptly and efficiently.
• Adhere to regulatory requirements and compliance standards governing collections activities, ensuring confidentiality and data security.
• Meet or exceed individual and team performance targets for collections effectiveness, call quality, and customer satisfaction.
• Participate in training and development programs to enhance skills and knowledge related to collections techniques and best practices.
• Additional responsibilities as assigned from time to time.

Requirements

Mandatory Requirements:

Education:

Bachelor’s degree in Business Administration, Finance, or related field preferred.

Experience:

• Minimum of 1-2 years of experience in collections, customer service, or field-based roles.

Skills and competencies:

• Strong communication and negotiation skills, with the ability to handle difficult conversations and resolve conflicts.
• Ability to work independently and effectively manage time and resources in a field-based environment.
• Proficiency in MS Office suite and experience with mobile data collection tools and customer relationship management (CRM) systems.
• Valid driver’s license and access to a reliable vehicle preferred

Added Advantage

•  Knowledge of regulatory requirements governing collections activities in Uganda is a plus.

How to apply