Job Purpose Statement

The purpose of the role is to provide day to day administrative support to the team. This will involve working closely with the team to ensure all the HR areas are executed exceptionally as per the defined procedures and practices. The role shall also ensure that reports and data analyses is prepared proactively to yield insights and that staff information is managed securely.

Key Accountabilities (Duties and Responsibilities)

• Documentation processing, flow and filing management in liaison with the HR team to ensure quality and TATs measures are achieved.
• Provide end-to-end administrative support to all the HR Shared Services processes.
• Work closely with the team to execute first-time-resolution of issues raised by staff to the department, in the achievement of exceptional internal customer service.
• Collectively drive the HR Division’s adherence to approved policies and procedures and provide feedback on the same so as to keep them competitive.
• Be an advocate for a continually improving way of working within the team to drive efficient and impactful engagement and accurate delivery of service.
• Proactively participate in organisation projects.
• Own up-to-date and actioned competency assessments and development plans.
• Prepare monthly payroll inputs
• Custodian of HR management systems ensuring data are up to date and captured correctly

Job Specifications

Academic:

• Bachelor’s degree from a recognized accredited university.
• Professional:
• At least 2 years’ experience in administrative HR or operations in a mid-sized organisation.
• Desired work experience:
• Proven track record of consistently supporting the achievement of operational processes HR.
• In-depth knowledge of the local banking industry, banking products, banking services and banking regulations.
• Sound working knowledge and understanding of all labour regulations and practices.