Case Management Coordinator (3 Positions)

Country/Region: Uganda

Location: Rhino Camp (1), Nakivale (1) and Palabek (1)

Organization: Save the Children International

Join us to lead sustainable change for children:

• Be part of a GLOBAL and DIVERSE technical community
• Get EXPOSURE in many different contexts
• Test and scale up INNOVATIVE SOLUTIONS
• Influence policies that affect MILLIONS OF CHILDREN

OVERVIEW 

Are you passionate about being an advocate for children? Do you want to use your expertise to bring about lasting change for children and be a part of an inspiring, dynamic global movement?

ROLE PURPOSE: 

The Case Management Coordinator under the supervision of the Project Manager will be responsible to oversee the case management program in the settlement. The Case Management Coordinator will be responsible for the effective implementation and proper documentation of all CP cases, through supervision and support of the caseworkers. The Case Management Coordinator works in close collaboration with the other members of the CP team and will ensure that trends and challenges are properly communicated and documented.

Sounds interesting? Read more below

THE ROLE 

KEY AREAS OF ACCOUNTABILITY:

Administrative Case Management Supervision: (Ensure competent, accountable practice)

• Ensure ethical, timely, effective, and quality case management programming for children who have experienced or are at risk of violence, abuse, neglect, and exploitation (or are otherwise vulnerable in line with the eligibility criteria and case prioritization guide) by the case management team.
• Ensure case management team successfully implements case management, as per the Standard Operation Procedures.
• Support the design, set-up and monitoring and evaluation of the Case Management Program, including recruitment and performance management of caseworkers.
• Ensure monitoring, evaluation, and accountability tools are utilized and completed accordingly by the case management team.
• Remain abreast of developments in the field of service provisions; this includes maintaining and updating spreadsheet with mapped services and focal points for service provisions.
• Conduct gap analysis and provide recommendations on improvement of the functionality of referral mechanisms and direct service provision.
• Review case files through case file checks on a monthly basis.
• Draft and submit weekly and monthly reports to the Case Management Officer in a timely manner.

Developmental Case Management Supervision: (Ensure caseworkers are continually updating their knowledge and skills and applying them to their daily work)

• Conduct a caseworker capacity assessment with each new caseworker within the first month of recruitment.
• Provide ongoing capacity building to caseworkers on the SOPs, case management tools, ISP/DPP, referral pathways, etc.
• Support caseworkers through a coaching approach; including reflective practice, self-awareness, collaborative problem solving and the application of case management guiding principles.
• Facilitate shadowing visits for new caseworkers and conduct observations of caseworkers on a regular basis.

Supportive Case Management Supervision: (Ensuring the emotional and psychological wellbeing of case management team)

• Ensure the safety of case management team within the communities they are operating.
• Promote self-care and team building of case management team.

Community and Interagency Coordination:

• Liaise with service providers, CP partners and government stakeholders to ensure safe identification and referral of children at risk, according to the eligibility criteria.
• Ensure that case management team maintain an up-to-date service mapping for the geographical area.
• Actively participate in all relevant working group meetings as well as bilateral meetings with other agencies on behalf of the Case Management program, in close consultation with the Case Management Officer.

Case Management Teamwork:

• Lead in regular case management meetings with the CM team (one meeting every 1-2 weeks).
• Prepare for and lead in regular structured individual supervision sessions with each caseworker (1 hour per caseworker every 1-2 weeks).

Other Duties: 

• Adhere to the Child Protection Policy, Safeguarding policy and Code of Conduct.
• Consistently and proactively, monitor/assess the safety and security of field teams; promptly reporting concerns or incidents to the Project Manager and liaising with external parties as required to maintain/enhance the security environment for the program.
• Other duties as assigned by the project manager to enable and develop the program.

To be a strong supporter and advocate for children in this role you will need to have:

• Degree in social work, human rights, or related field preferred and   diploma/certificate in Child Protection as an added advantage.
• Minimum of 4 years’ experience of implementing case management in humanitarian or development settings.
• Good understanding of the national social welfare systems, alternative care systems, juvenile justice system and child protection mechanisms.
• Experience in capacity building, conducting trainings, on-the-job coaching, and technical supervision.
• Experience in community mobilization and conducting outreach activities, including the ability to work on supporting case management work for children at risk.
• Excellent writing, facilitation, and organizational skills.
• Strong drive for results and ensuring timely delivery of quality products.
• Experience working with case files and databases and providing regular documentation.
• Ability to work individually and within a team.
• Good analytical, problem solving and project planning skills.
• Able to communicate clearly and strategically with internal and external stakeholders as a representative. This includes effective negotiation and representation skills.
• Computer knowledge – Microsoft Word, Excel, Outlook.
• Advocates for children’s rights and child participation in all decisions that affect them.
• Strongly drives performance forward in area of the business for which they are responsible together with the team.

Desired

• Strong skills in monitoring, evaluation, research and conducting participatory, community-led assessments.
• Experience in designing and facilitating training sessions.
• Competent spoken English language.
• Demonstrated ability to work in a multi-cultural environment and establish harmonious and effective working relationships.
• Experience or knowledge of working and living in relevant regions/contexts.