Job Responsibilities

  Operational Management:

• Supervise and manage a team of ship agents and administrative staff in all relevant areas, including recruitment, training, and performance evaluation.
• Develop and implement standard operating procedures (SOPs) for ship agency operations to ensure compliance with local regulations, industry practice and company policies.
• Monitor and optimize operational processes to enhance efficiency and productivity. 
• Coordinate with other departments within the organization, such as finance, sales, and customer service, to ensure seamless service delivery.

 Client Relationship Management:

• Serve as the primary point of contact for key clients and stakeholders, building and maintaining strong relationships.
• Understand client requirements and expectations and ensure that services are delivered in accordance with agreed-upon terms and service level agreements (SLAs).
• Proactively address clients, service providers and other stakeholder inquiries, queries, concerns, and feedback, and work to resolve issues in a timely manner.

 Port Operations Coordination:

• Liaise with port authorities, terminal operators, customs officials, and other relevant parties to coordinate and pre plan vessel arrivals, departures, and port services.
• Ensure compliance with port regulations, security protocols, and safety standards.
• Monitor port operations and provide updates to clients regarding vessel schedules, berth allocations, and port conditions.

 Financial Management:

• Oversee all financial aspects of ship agency operations, including budgeting, cost control, prefunding, outstandings and revenue generation.
• Review and approve invoices, billing statements, and financial reports.
• Identify opportunities for cost savings and revenue growth within the ship agency business.

 Risk Management and Compliance:

• Identify and mitigate operational risks related to ship agency activities, such as safety hazards, regulatory non-compliance, and financial liabilities. 
• Ensure adherence to industry regulations, international conventions, and company policies.
• Implement measures to promote a culture of safety, security, and environmental stewardship.

Other Requirements

• Bachelor's degree in maritime studies, logistics, business administration, or a related field. Master's degree or professional certifications (e.g., Chartered Shipbroker, Certified Port Executive) may be advantageous.
• At least 8 years of experience in ship agency operations, with a proven track record of progressively responsible roles. 
• Specific experience within operating tramp vessel calls for both dry/wet cargoes, offshore agency work and liner business. 
• Strong network within the local maritime ecosystem including, Customs and other local regulatory bodies 
• Sound knowledge of local maritime regulatory environment, maritime industry practices, port operations, shipping regulations, and international trade. 
• Strong understanding of the players within the Ship Agency business including customers and competitors.
• Analytical mindset with the ability to problem-solve and make data-driven decisions. 

Method of Application

Interested and qualified? Go to Rose Avenue Group on racg.co.ke to apply