JOB SUMMARY

The job holder will be responsible for following up clients in arrears for payments and/or consolidation of loans resulting in loan rehabilitation.

JOB SPECIFICATIONS

• Follow up on defaulting clients for debt consolidation resulting in rehabilitation of loans and move them out of arrears.

• Ensure closure and completion of assigned calls by use of persuasive skills in convincing clients to make cash payments 

• Ensure that perpetual defaulters sign repayment plans to achieve maximum & timely collections 

• Tracing clients that are unreachable as well as maintaining stakeholder relationships.

• Ensure a smooth transition of collections from early warning to off payroll collections for clients confirmed to be off payroll. 

• Comprehensive interpretation of loan accounts, tracking of payments, facilitate payments being linked to loan accounts promptly and correctly 

• Provide inputs for monthly default reason coding, ensure loans are classified under the correct collection mode.

• Preparation of the defaulting client files, call reports, update and circulation of follow-up reports reflecting payments, and client feedback and action reports. 

• Preparation of any other reports necessary 

• Perform any other lawfully given duties 

MINIMUM ENTRY REQUIREMENTS 

• Full Grade 12 certificate including Mathematics and English

• Degree holder in social sciences or any other related field of study

• Minimum of six months’ work experience in this field is an added advantage

OTHER SKILLS AND ATTRIBUTES

 Ability to work well under minimum supervision.

 Proactive and self-motivated.

 Attention to detail and ability to work accurately.

 Maintain the highest level of confidentiality and integrity

TO APPLY

Suitable candidates must send their applications to careers@bayport.co.zm with the position applied for as the email subject, attaching their current CVs and professional/academic certificates.  

The closing date for receiving applications is Friday 3rd October 2025. Only shortlisted candidates will be contacted.