About the Job

About Dodai

Dodai Manufacturing Plc (Dodai), is a recently incorporated organization launched in Addis Ababa, Ethiopia on August 01, 2023. Dodai is a fast growing organization with a mission of making urban e-mobility accessible to everyone in Africa through its innovative products and services. Dodai plans to provide brand new electric two wheelers by assembling them here in Addis Ababa and plans to expand to major regional cities in Ethiopia by the end of 2025. It’s thus looking to engage dynamic Ethiopian talent to ensure the achievement of its goals.

Job Summary:

We are seeking enthusiastic and reliable Battery Swappers to join our growing operations team in Addis Ababa. As a Battery Swapper, you will play a crucial role in ensuring our electric two-wheeler riders have seamless access to fully charged batteries. Utilizing our user-friendly mobile application, you will support customers in need of a battery swap and efficiently exchange their depleted battery for a fully charged one. This role requires excellent time management, attention to detail, and a commitment to providing exceptional customer service.

Responsibilities:

• Perform Battery Swaps: Execute battery swaps within 2 minutes per transaction, using the Dodai mobile app to record and verify each exchange.
• Customer Support at Station: Greet every rider warmly and make them feel valued. Provide clear instructions, assist with any questions, and troubleshoot basic issues such as app errors or incorrect battery insertion. Your goal is to ensure every rider leaves with a positive impression of Dodai’s service and proudly recommends our brand to others.
• Inventory Tracking: Monitor and record the number of charged, depleted, or faulty batteries at your station. Flag shortages or overstock to your supervisor.
• Battery Charging & Handling: Place depleted batteries on the charging rack according to safety procedures. Disconnect and store fully charged batteries in their designated slots.
• Daily Equipment Check: Inspect chargers, tools, and the battery rack for functionality. Immediately report any malfunctions or damage.
• Safety Compliance: Wear gloves and follow safety procedures at all times. Ensure the station is clean and hazard-free.
• Reporting: Log issues such as damaged batteries, misbehaving app functions, or customer complaints and share with your supervisor daily.
• Flexible Tasks: Assist in minor repairs, restocking, or setting up new swapping stations as needed.
• Other Duties as Assigned:
  Carry out any additional tasks or responsibilities as instructed by your supervisor or manager to support smooth station operations.

About You

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, IT and Computer Science or a related field.
• Proven ability to use mobile applications confidently and accurately in a work environment (e.g., for deliveries, ride-hailing, or logistics). This is a critical skill for operating the battery swapping system.
• Must have android smart phone
• Willing to work from 8 AM to 5 PM or 9 AM to 6 PM, Monday to Sunday, with one day off on a shifting schedule
• Excellent time management and organizational skills.
• Strong attention to detail and a commitment to accuracy.
• Ability to work independently and efficiently.
• Good communication and interpersonal skills.
• A positive attitude and a customer-centric approach.
• Ability to lift and carry batteries weighing up to 32 kilos (weight may vary).
• Familiarity with electric vehicles or battery technology is a plus.
• Other duties assigned by supervisor

Requirement Skill

Time management

Adaptability

Customer Relationship Management (CRM)

Communication

How To Apply

https://forms.gle/sVrKUEL3YAohbmmHA