National Social Security Fund (NSSF)

The National Social Security Fund (NSSF) Uganda is a quasi-government agency responsible for collecting, managing, and distributing retirement savings for private-sector employees not covered by the government pension scheme. Established under the NSSF Act, Cap 222, it operates as a provident fund and is regulated by the Uganda Retirement Benefits Regulatory Authority (URBRA) .

📌 Contact Information

Head Office:

• Address: 14th Floor, Workers House, Plot 1 Pilkington Road, P.O. Box 7140, Kampala, Uganda

• Phone: +256 (0)417 331 755 / +256 (0)417 331 999

• Email: customerservice@nssfug.org

• Website: www.nssfug.org

Customer Service Centre:

• Location: Ground Floor, Workers House, Plot 1 Pilkington Road, Kampala

• Toll-Free Number: 0800 286 773

• Email: customerservice@nssfug.org

Media Contacts:

• Barbra Arimi, Head of Marketing & Communications: barimi@nssfug.org

• Victor Karamagi, Public Relations Manager: vkaramagi@nssfug.org

🏢 Branch Network

NSSF Uganda operates 19 branches across the country, including:

• Kampala: Bugoloobi, Kireka, Kawempe, Bakuli

• Central Region: Entebbe, Masaka, Lugazi

• Eastern Region: Jinja (City House), Mbale, Soroti

• Northern Region: Gulu, Lira, Arua

• Western Region: Mbarara (Mbarara Complex), Fort Portal, Hoima, Kabale, Masindi

💼 Governance & Leadership

• Managing Director & CEO: Patrick Ayota (appointed August 2023)

• Deputy Managing Director: Gerald Paul Kasaato (appointed June 2024)

• Chairman of the Board: David Ogong

The Fund is overseen by a Board of Directors appointed by the Minister of Finance, Planning and Economic Development .

💰 Contributions & Benefits

• Contribution Rates: Employers contribute 10%, and employees contribute 5% of the employee’s gross monthly wage.

• Benefits Offered:

  • Age Benefit: For members who have reached the retirement age of 55.

  • Withdrawal Benefit: For members aged 50 who have been out of regular employment for at least one year.

  • Invalidity Benefit: For members who have become incapable of gainful employment.

  • Survivor’s Benefit: Paid to the dependent survivors of a deceased member.

  • Emigration Grant: For members leaving Uganda permanently .

📈 Financial Overview (as of June 2024)

• Total Assets: UGX 22.13 trillion (approx. USD 6.07 billion)

• Pre-tax Revenue: UGX 2.53 trillion (approx. USD 693.4 million)

• Investment Portfolio: Comprises fixed income, equities, and real estate .

🌐 Digital Services

NSSF Uganda offers various online services, including:

• Online registration for employers and employees

• Contribution tracking

• Benefits application and claims submission

• Access to statements and account information