Overview & Background

Britam Insurance Company (Uganda) Ltd is part of Britam Holdings, a diversified financial services group headquartered in Kenya with operations across multiple African countries. The Uganda subsidiary began operations in 2010 after receiving its insurance license. It provides both insurance and asset management services.

Mission, Vision & Values

Vision: To be the leading diversified financial services company in its markets.

Mission: To provide financial security every step of the way.

Values: Accountability, Trust, Agility, Customer Centricity.

Products & Services

Britam Uganda offers a wide range of insurance and investment solutions:

Category Examples of Products / Services
Non-Life / General Insurance Motor insurance (comprehensive and third-party), Fire insurance, Marine cover, Engineering policies, Goods in transit, Theft, Fidelity guarantee, Cyber cover, Liability, Political Violence & Terrorism cover, Home/Property insurance.
Life / Savings / Investment Group life assurance, Credit life, Unit trusts, Fixed income money market funds (UGX & USD), Easy Earner savings and investment plans (including dollar-denominated options).
Other Services 24/7 motor rescue, Self-service portals for managing policies and investments, Wide branch and agent network.
Headquarters & Contact Info

Address: Plot 24A, Akii-Bua Road, Nakasero, Kampala, Uganda

P.O. Box: 36583, Kampala

Phone: +256 312 305 600

Email: britamug@britam.com

Strengths & Market Position

A key player in Uganda’s insurance and asset management space.

Backed by Britam Holdings’ strong regional presence and financial muscle.

Focused on customer-centric transformation with digital solutions such as self-service portals.

Strong brand trust and cross-market synergies in East Africa.

Challenges & Risks

Regulatory changes and compliance requirements in Uganda’s insurance sector.

Currency fluctuations affecting USD-denominated products.

Rising claims costs and inflation pressures.

Intense competition in life and general insurance markets.

Need to continuously improve claims settlement speed and customer trust.