Overview & Role

Carlcare Service Limited is the official after-sales and customer service provider for brands such as TECNO, Infinix, itel, Syinix, and Oraimo in Uganda. The company offers services including device repairs, genuine spare parts sales, warranty checks, software upgrades, and repair status tracking. It operates through both physical service centers and online platforms.

Presence in Uganda

Carlcare has an established presence in Uganda with multiple service centers and a workforce estimated between 50 and 200 employees. The company is active on digital platforms, providing updates on services, promotions, and customer care.

Contact & Locations

Hotline / Phone: 0787085985

WhatsApp: +256 702196846

Email: service@carlcare.com

Main Office / Service Center: Kampala Boulevard, Level 2, Kampala Road, opposite the main post office.

Other Service Location: Park Royal Building, Ground Floor – Room 1, Kutch Road (opposite Central Market).

Services & Policies

Provides free expert after-sales service for authorized devices under warranty.

Offers online reservation of repair services, warranty checks, and repair status tracking.

Handles hardware repairs such as broken screens, as well as software-related issues.

Supplies genuine spare parts for supported brands.

Warranty terms and service policies are available through their Uganda customer channels.