HealthX Africa is a Nairobi-based health tech and virtual health service provider established in 2021. Its goal is to provide affordable, accessible, and quality primary health care across Kenya through digital platforms. The company offers medical, mental health, nutrition, wellness, and preventive health care services.

Where & How It Operates

Headquarters: Nairobi (Eaton Place, UN Crescent, Gigiri).

Services run 24/7 for medical consultations, while mental health and nutrition services are available by appointment (including evenings).

Access channels include a mobile app (iOS and Android), a web portal, virtual clinics, and a toll-free phone line.

The business operates on a subscription model, giving unlimited access to certain services during the subscription period.

Services

Medical Consultations: On-demand, 24/7 access to doctors for general health issues.

Mental Health Support: Clinical psychologists available via appointment.

Nutrition & Wellness: Guidance from clinical nutritionists and wellness experts.

Support Services: Referrals, laboratory and diagnostic services, prescriptions, and emergency service linkages.

Accessibility & Inclusion Features

A toll-free line ensures access for people without smartphones or reliable internet.

Virtual clinics are placed in offices, schools, factories, and hotels, equipped with devices to capture vital signs and connect data directly to the patient’s electronic medical record.

Sign language interpretation is available by appointment for video consultations, making the service inclusive for people who are deaf or hard of hearing.

Regulation, Accreditation & Oversight

Accredited by the Kenya Medical Practitioners and Dentists Council (KMPDC).

Compliant with the Office of the Data Protection Commissioner (ODPC) for data security and privacy.

Founders / Team

The company was co-founded by Qaizer Manji, Evans Madioli, Radha Karnad, and Stephen Smith. The team has grown to more than 30 members.

Impact & Ambitions

By 2023, HealthX Africa had served approximately 15,000 people.

The company aims to expand its subscriber base, partner with county governments, and grow beyond Kenya into other East African markets.

Strengths & Potential Challenges

Strengths:

Strong digital infrastructure with multiple access points (phone, app, and clinics).

Inclusive design, such as sign language support and toll-free access.

Subscription model encourages preventive care and lowers financial barriers.

Challenges:

Limited smartphone penetration and internet connectivity in parts of Kenya.

Building trust in telemedicine, given the preference for in-person care.

Financial sustainability depends on scaling subscribers and maintaining affordability.

Competition from other telehealth providers and public health services.