National Social Security Fund (NSSF)

National Social Security Fund (NSSF)

National Social Security Fund (NSSF)

The National Social Security Fund (NSSF) Uganda is a quasi-government agency responsible for collecting, managing, and distributing retirement savings for private-sector employees not covered by the government pension scheme. Established under the NSSF Act, Cap 222, it operates as a provident fund and is regulated by the Uganda Retirement Benefits Regulatory Authority (URBRA) .






? Contact Information


Head Office:




Customer Service Centre:





  • Location: Ground Floor, Workers House, Plot 1 Pilkington Road, Kampala




  • Toll-Free Number: 0800 286 773




  • Email: customerservice@nssfug.org




Media Contacts:







? Branch Network


NSSF Uganda operates 19 branches across the country, including:





  • Kampala: Bugoloobi, Kireka, Kawempe, Bakuli




  • Central Region: Entebbe, Masaka, Lugazi




  • Eastern Region: Jinja (City House), Mbale, Soroti




  • Northern Region: Gulu, Lira, Arua




  • Western Region: Mbarara (Mbarara Complex), Fort Portal, Hoima, Kabale, Masindi







? Governance & Leadership




  • Managing Director & CEO: Patrick Ayota (appointed August 2023)




  • Deputy Managing Director: Gerald Paul Kasaato (appointed June 2024)




  • Chairman of the Board: David Ogong




The Fund is overseen by a Board of Directors appointed by the Minister of Finance, Planning and Economic Development .






? Contributions & Benefits




  • Contribution Rates: Employers contribute 10%, and employees contribute 5% of the employee's gross monthly wage.




  • Benefits Offered:





    • Age Benefit: For members who have reached the retirement age of 55.




    • Withdrawal Benefit: For members aged 50 who have been out of regular employment for at least one year.




    • Invalidity Benefit: For members who have become incapable of gainful employment.




    • Survivor's Benefit: Paid to the dependent survivors of a deceased member.




    • Emigration Grant: For members leaving Uganda permanently .









? Financial Overview (as of June 2024)




  • Total Assets: UGX 22.13 trillion (approx. USD 6.07 billion)




  • Pre-tax Revenue: UGX 2.53 trillion (approx. USD 693.4 million)




  • Investment Portfolio: Comprises fixed income, equities, and real estate .







? Digital Services


NSSF Uganda offers various online services, including:





  • Online registration for employers and employees




  • Contribution tracking




  • Benefits application and claims submission




  • Access to statements and account information



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